2. Q: Do you have a price list for all your products?
3. Q: I can’t find a product in your catalogue; can you make this product for me?
A: Our catalogue shows most of our products, but not all. If there is something you would like but can’t see, let us know what product you would like and the quantity. If we do not currently produce it, we can design and make a new mold to according to your preferences. Making an ordinary mold typically takes about 35-45 days.
Can you make customized products and customized packing?
A: Yes, we have done this for customers many times before, as well as many custom molds. Customized packing with your own logo comes at extra cost.
5. Q: Can you provide samples? Are the samples free?
A: Yes, we can provide samples. Normally, we provide 1-3 sample units for testing or quality inspection free of charge. We do not include shipping costs, more than three will be charged.
6. Q: What kind of payment do you accept? Can I pay RMB?
A: We accept T / T (Wire transfer), Western Union and PayPal. Please be sure that we receive the same amount as stated on the invoice. And you can pay money in RMB.
7. Q : What about your delivery time?
A: If the product is in stock, it can be shipped within three business days. All other inquires will have to be reviewed for a delivery timeframe.
8. Q : How will you ship my order ? Is it safe?
A: For small packages, we use standard carriers such asas DHL, FedEx, UPS, TNT, or EMS. Larger orders will be sent by air or sea freight carriers.. We are liable for any damages to product during delivery.
9. Q: Do you have a guarantee on your product quality?
A: We have a guarantee of one year.